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Mapping R/3 Account Groups and SAP CRM Roles

SAP R/3 and SAP CRM customer master data are based on two different data models. That makes for some tricky mapping issues, but veteran CRM guru Srinivasa Katta has some words advice to get you started on the right foot.

This guide provides technical background information, step-by-step directions and ample screenshots to illustrate the processes involved. Click the links below to jump to the section that interests you. Please note that you're welcome to submit additional questions if you need additional help, but don't forget to mention this guide. In a hurry? Check if your question has already been answered!


MAPPING R/3 ACCOUNT GROUPS AND CRM ROLES

 Home: Introduction
 Part 1: Background information
 Part 2: Technical information
 Part 3: Scenario: CRM being the lead system
 Part 4: Scenario results
 Part 5: Configuration prerequisites in ECC or R/3 and CRM systems
 Part 6: Scenario: ECC or R/3 being the lead system
 Part 7: Maintain excluded functions
 Review: Conclusion and more resources

ABOUT THE AUTHOR:
Srinivasa Katta, CTO, iServiceGlobe, Inc.
Katta is a veteran member of the SearchSAP.com Expert Panel with over a decade of SAP R/3 and CRM projects implementation experience. Click here to view his Ask the Expert FAQ on various SAP CRM-related issues.
Copyright 2005 TechTarget

This was first published in November 2005

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