SAP R/3 and SAP CRM customer master data are based on two different data models. That makes for some tricky mapping issues, but veteran CRM guru Srinivasa Katta has some words advice to get you started on the right foot.
This guide provides technical background information, step-by-step directions and ample screenshots to illustrate the processes involved. Click the links below to jump to the section that interests you. Please note that you're welcome to submit additional questions if you need additional help, but don't forget to mention this guide. In a hurry? Check if your question has already been answered!
MAPPING R/3 ACCOUNT GROUPS AND CRM ROLES
Part 1: Background information
Part 2: Technical information
Part 3: Scenario: CRM being the lead system
Part 4: Scenario results
Part 5: Configuration prerequisites in ECC or R/3 and CRM systems
Part 6: Scenario: ECC or R/3 being the lead system
Part 7: Maintain excluded functions
Review: Conclusion and more resources
|ABOUT THE AUTHOR:|
| Srinivasa Katta, CTO, iServiceGlobe, Inc.
Katta is a veteran member of the SearchSAP.com Expert Panel with over a decade of SAP R/3 and CRM projects implementation experience. Click here to view his Ask the Expert FAQ on various SAP CRM-related issues.
Copyright 2005 TechTarget