Chapter of the Month -- October 2006

Chapter of the Month -- October 2006

MySAP CRM Interaction Center
Thorsten Wewers, Tim Bolte
Featured – October 2006

Check back each month for a new featured chapter.

Chapter 3: Technical Principles

The mySAP CRM Interaction Center includes IC WinClient, IC WebClient and processes for Interaction Center Manager. If you're working with CRM on a SAP system, you need to have a firm grasp of these components. This chapter describes the technical principles of these applications in a concise, logical manner through step-by-step directions with ample screen shots and illustrations.

Download Chapter 3: Technical Principles HERE

(Reproduced from the book "MySAP CRM Interaction Center," ISBN 1-59229-067-1, Copyright 2006. Written permission from SAP PRESS is required for all other uses. Copyright © 2006 SAP PRESS America. All rights reserved. E-mail: customer@sap-press.com. SAP PRESS America, 11300 Rockville Pike, Suite 1100, Rockville, MD 20852-3030, USA.)

Visit SAP PRESS for a detailed description and to learn how to purchase this title.

Want more SAP book excerpts? Click here to browse all our featured chapters!

This was first published in October 2006

Join the conversationComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.