- SAP R/3 and SAP CRM customer master data is based on two different data models.
- SAP R/3 or ECC uses account groups to classify the customer master data.
Example: Sold-to party account group 0001 and Ship-to party account group 0002
- SAP CRM uses customer classifications:
a) i) Customer ii) Prospect iii) Competitor iv) Consumer –Person v) Consumer- Organization
b) Sold-to Party, Bill-to Party, Ship-to Party and Payer BP Roles are all mapped to the classification Customer.
c) SAP CRM uses Roles to distinguish data sets needed to maintain a BP record.
Example of BP Roles: Sold-to (CRM001), Ship-to (CRM002), Bill-to (CRM003) and Payer (CRM004)
CRM000 (Customer) is the higher level BP role of CRM001, CRM002, CRM003 and CRM004
Please find below the standard configuration of Sold-To Party CRM001 role as delivered.
You would make the following settings in the R/3 system to map the account groups and BP groupings in CRM in R/3 transaction PIDE if you follow the standard configuration.
MAPPING R/3 ACCOUNT GROUPS AND CRM ROLES
Part 1: Background information
Part 2: Technical information
Part 3: Scenario: CRM being the lead system
Part 4: Scenario results
Part 5: Configuration prerequisites in ECC or R/3 and CRM systems
Part 6: Scenario: ECC or R/3 being the lead system
Part 7: Maintain excluded functions
Review: Conclusion and more resources
This was first published in November 2005