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December 2015, Volume 3, Number 6

British Gas streamlines its supply-chain logistics process

Rarely does change occur on so large a scale as the formidable challenge British Gas is confronting. The U.K. energy provider needs to replace 15 million energy-use meters with new, government-mandated "smart" meters by 2020. To handle this massive undertaking, the entire logistics process had to become a lot more nimble. So British Gas pared down its SAP supply-chain infrastructure to the essentials. The company, based in Staines, England, is using big data analytics to fine-tune the process. When Phil Crannage was appointed core systems director at British Gas two-and-a-half years ago, one of his first assignments was to organize the meter-replacement project. "This project was only one of maybe 100 we had going on at the time," said Crannage, who is responsible for the organization's SAP system. "It was just quite an important one for me because it was a talisman for the way we were delivering change for the business." He wanted to prove that change can happen quickly and doesn't have to cost a fortune as long as the ...

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