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Todd Morrison, News and Features Editor Published: 11 Oct 2012

Whether a company should go with a larger, tier 1 systems integrator for its software implementation projects or a smaller, tier 2 niche provider depends on the kind of project the company has in mind -- and whom it asks. Many companies consider tier 1 systems integrators, such as IBM or Accenture, because they're well-known brands or because they can bring a wide range of implementation resources to a particular project, but that can be a mistake, according to Liz Herbert, principal analyst with Forrester Research Inc. in Cambridge, Mass. Tier 2 implementation firms often specialize in certain industries or geographical regions and can offer expertise and advantages that some of the larger firms can’t, she said.   “What companies should be most interested in is who can help drive their business forward,” Herbert said. “The important thing is to be open-minded to considering providers beyond those 15 or 20 that [companies] might hear about that are the global, largest multinational ones.” The case for niche systems integrators Tier 2 implementation service ... Access >>>

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