EXPERT RESPONSE
Unfortunately, I cannot recommend a good "how to" on this subject. I welcome any readers of this column to let me know of any that exist. All of my experience is based on reading what little help there is on the subject and long hours debugging the code and playing with the settings to verify everything worked they way we intended it to.
The answer to who should maintain it depends more on corporate culture than any particular best practice. The job is the same either way and all of the direction needs to come from the HR people. I have seen it done both ways and it was successful in both instances because a full time, well-trained person was the one doing the maintenance.
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