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Tracking shipments by linking through carrier's tracking Website

EXPERT RESPONSE FROM: Srinivasa Katta

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QUESTION POSED ON: 23 May 2002
Some of the mySAP documentation mentions the capability to link through to carrier's tracking websites so that customers can track their shipments (E.g. UPS.) Do you know if this functionality exists in release 3.0 and how it can be configured?

EXPERT RESPONSE

Customer logs on to the Internet Sales or Internet Self Service using User ID and password. Select the order that the customer wants to track and push the FedEx/UPS/* tracking button. The system then picks up the tracking number from the delivery and automatically fills the tracking field in FedEx/UPS/* Web site and displays the tracking information. This functionality is possible through SAP Business Workflow/Webflow.

You need to configure the following:
1) Web forms
2) Web Transactions
3) HTML Templates
Depending on the customer requirements, you may need to customize the Business Objects as well.

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