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An engineering graduate goes SAP CRM

EXPERT RESPONSE FROM: Srinivasa Katta

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QUESTION POSED ON: 07 November 2007
I completed my IT engineering certification in 2006 and have been in teaching since then. I want to learn SAP CRM, and to be honest I have no idea how any organizations run CRM. What should I do?

CRM is a way of doing business supported by IT systems. I wouldn't recommend you to be a SAP CRM functional consultant. You could be a technical consultant by getting trained in SAP XI or SAP Business Server Pages (BSP) applications. This is the best course since you are an engineering graduate in IT.

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