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The SAP CRM Customer Interaction Center (CIC)

EXPERT RESPONSE FROM: Srinivasa Katta

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QUESTION POSED ON: 14 September 2006
What documentation is available on the features and benefits of using the Customer Interaction Center (CIC)? In particular I am looking for screens and process flows for version 4.6c.

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Go to http://help.sap.com → click SAP R/3 and R/3 Enterprise → click SAP R/3 4.6C in the left navigation pane → click Select Language English → click on Logistics → click on Customer Service → click on CS - Customer Interaction.

Alternately:

Go to http://help.sap.com → click on Advance Search → select radio button next to SAP R/3 and R/3 Enterprise → select release 4.6C.

Enter the process in the text area that you would like to have documentation and click on search button.

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