QUESTION POSED ON: 26 July 2005
I am an SAP SD consultant with more than two years of experience. I have also had some exposure to mySAP CRM, as I underwent some short-term training from my company on the same.
As far as I can gather, the future of mySAP CRM is still looked at tentatively. I'd like your opinion on whether mySAP CRM will pick up in the market or not. If it does, what do you think will be most widely used module? Will it be marketing, sales, service, channel management, e-commerce, interaction centre, field applications or CRM industry-specific?
Also, what are your views about the SAP CS (customer service) module?
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