QUESTION POSED ON: 17 February 2005 Users are complaining that the SAP system shows a hour glass for a long time at the time of logon and they aren't able to log on to the system. How can I troubleshoot this problem?
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EXPERT RESPONSE
This is a symptom of busy dialog processes. Use one of these tools to find out the status of the work processes: dpmon.exe at the OS level (part of the R/3 kernel), MMC and SM50 (Work Process Overview).
Also, check the CPU and other system resources via ST06 and using Performance Monitor at the OS level.
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