For example, wouldn't processes involving high volumes be better suited with simple reporting instead of a user...
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getting flooded with hundreds of requests to work on?
The reality is that the SAP Inbox (Business Workplace) is not designed to handle tens of thousands of work items. In fact, SAP is addressing this with functionality called Business Process Exception Management (BPEM). This tool uses SAP Workflow as one of its processing options but is better suited to higher volume work.
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