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Workflow receipts going to the wrong user

We have workflow connected to MS Outlook. The problem we are having is that read receipts are coming back to user WF-BATCH and not to the user who as created the purchase order. What can we do?

We have workflow connected to MS Outlook. The problem we are having is that read receipts are coming back to user WF-BATCH and not to the user who as created the purchase order. What can we do?
I would take a closer look at your workflow.

My guess is that the read receipt is being sent to WF_INITIATOR which in your case happens to be WF-BATCH. There are various reasons why WF-BATCH is the initiator.

1. If the Workflow is triggered by some batch job which is executing under the User ID WF-BATCH then this will set the WF_INTIATOR container element to WF-BATCH.
2. The other possibility is that if the workflow is triggered asynchronously and a logical destination is specified then the User ID that is used to log into the logical destination could be set as WF-BATCH.

I would take a look at the Workflow and create an attribute to reference the User ID of the person who created the purchase order.
This was last published in May 2003

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