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Why do shopping carts seem to disappear from our SRM system?

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I'm not entirely sure why you're experiencing this problem. However, I often see users searching for shopping carts in the Order Status transaction results who fail to check for carts that have already been completed. This is due simply to oversight. I'm not sure what release of SRM you are using, but in SRM 4.0 onwards, the Check Status transaction contains the "Extended Search" link. > Then select the "Including Complete Shopping carts" check box. > Start.

This should return results on shopping carts that have completed the overall procure-to-pay process. Hope this helps.

Regards, Sachin Sethi

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This was first published in February 2006

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