We would like a second opinion about who should be responsible for SAP in our organization. Should IT infrastructure...
people take responsibility for an SAP system? Or it should be separated from IT, and function as a unique unit which serves the SAP staff members with integration to the IT infrastructure department?
I must say that we're a big organization, so R/3 is not going to be the major IT application of the organization -- but it's still big.
But if there is some interest in having SAP become an integral part of a complex applications infrastructure – even if that interest is theoretical or won't be realized for a number of years – then I would advice against isolating SAP support and SAP users from the rest of IT. The lessons to be learned from the active involvement of IT in the day-to-day functionality of your SAP system will be a good investment when an expansion of SAP in your company eventually takes place.
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