Q
Problem solve Get help with specific problems with your technologies, process and projects.

What is your take on the future of mySAP CRM?

Advice on the future of mySAP CRM from CRM expert Srini Katta. Hear thoughts on the modules: marketing, sales, service, channel management, e-commerce, interaction centre, field applications, CRM industry-specific and what to expect from mySAP CRM.

I am an SAP SD consultant with more than two years of experience. I have also had some exposure to mySAP CRM, as I underwent some short-term training from my company on the same.

As far as I can gather, the future of mySAP CRM is still looked at tentatively. I'd like your opinion on whether...

mySAP CRM will pick up in the market or not. If it does, what do you think will be most widely used module? Will it be marketing, sales, service, channel management, e-commerce, interaction centre, field applications or CRM industry-specific?

Also, what are your views about the SAP CS (customer service) module?

MySAP CRM is an awakening giant, especially with the coming release of CRM 5.0. There is no such module preference in mySAP CRM -- it mostly depends on the industry and business scenario.

For instance, the service module is more widely implemented in the high tech industry. SAP customer service has robust features when it comes to maintaining the installed base, when compared to SAP CRM 4.0 service. But I am sure SAP CRM 5.0 will be as robust as SAP R/3 service for installed base management.

This was last published in July 2005

Dig Deeper on SAP CRM software

PRO+

Content

Find more PRO+ content and other member only offers, here.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

SearchManufacturingERP

SearchOracle

SearchDataManagement

SearchAWS

SearchBusinessAnalytics

SearchCRM

SearchContentManagement

SearchFinancialApplications

Close