Your task is marked as a General Task. This means that any user is a possible agent of the task. When the work...
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
item is created, the workflow engine attempts to resolve the actual agents, but if it cannot do so, it will send all the work items to all of the possible agents. In your case that is probably everyone.
Lets say there are 1000 users in your company. Every one of your users receives an e-mail in their Outlook notifying them that they have a work item. One of those users logs in and executes the work item and completes it. When the other 999 people log in to their inbox, the work item has already been completed and is no longer there.
Your approach to correct this should be to correct the agent routing rules so that only people that should receive the work item receive it.
Desktop Workplace also addresses this issue. It notifies users when they have a work item in the SAP Inbox (Business Workplace), but one of its nice features is that it will also remove all the work items out of other inboxes when the work item is complete. In your case, this means that the 999 people will have the e-mail removed automatically when the work item is compelted by that first person.
Dig Deeper on SAP workflow development
Related Q&A from Alon Raskin
An SAP user has created a user decision step in an SAP workflow item and wants to know how an end user can send an attachment to other users.continue reading
Find out how to configure clients so that the same version of an SAP workflow item is used when the workflow is triggered in separate clients.continue reading
A SearchSAP.com reader wants to know how to hide the forward button in an SAP Business Workplace toolbar.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.