I have read about Groupware Integration to establish two-way data exchange between a CRM server and the Outlook calender.
My question is, can our requirement be fullfilled with out-of-box configuration of mySAP CRM
4.0? What might be an appropriate solution and what steps are involved?
Notes: 1. After cutoff, there won't be any data exchange with Outlook.
2. We're not using a mobile scenario.
* Maintain contacts
* Send and receive e-mails
* Personal tasks
MS Exchange connector is a C++ application, usually running as a Windows NT service under a special administrative account. It must be assigned with permissions to read and write into other users' mailboxes and public folders on the MS Exchange server.
You can maintain contacts in the Private and Public Folder and give the Public Folder as a target folder to groupware synchronization.
This was first published in September 2005