Ask the Expert

Transfer Outlook information to the CRM business workspace

We are working on mySAP CRM 4.0. We've been asked to bring MS Exchange Outlook accounts (existing e-mail and contacts) to the CRM business workspace or agent inbox without losing personal and shared folders structure and e-mail attachments. We are using MS Exchange Outlook 2003.

I have read about Groupware Integration to establish two-way data exchange between a CRM server and the Outlook calender.

My question is, can our requirement be fullfilled with out-of-box configuration of mySAP CRM 4.0? What might be an appropriate solution and what steps are involved?
Notes: 1. After cutoff, there won't be any data exchange with Outlook.
2. We're not using a mobile scenario.

    Requires Free Membership to View

The following activities are possible:

* Maintain contacts
* Send and receive e-mails
* Personal tasks

MS Exchange connector is a C++ application, usually running as a Windows NT service under a special administrative account. It must be assigned with permissions to read and write into other users' mailboxes and public folders on the MS Exchange server.

You can maintain contacts in the Private and Public Folder and give the Public Folder as a target folder to groupware synchronization.

This was first published in September 2005

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: