Some of the mySAP documentation mentions the capability to link through to carrier's tracking websites so that...
customers can track their shipments (E.g. UPS.) Do you know if this functionality exists in release 3.0 and how it can be configured?
Customer logs on to the Internet Sales or Internet Self Service using User ID and password. Select the order that the customer wants to track and push the FedEx/UPS/* tracking button. The system then picks up the tracking number from the delivery and automatically fills the tracking field in FedEx/UPS/* Web site and displays the tracking information. This functionality is possible through SAP Business Workflow/Webflow.
You need to configure the following:
1) Web forms
2) Web Transactions
3) HTML Templates
Depending on the customer requirements, you may need to customize the Business Objects as well.
Dig Deeper on SAP CRM software
Related Q&A from Srinivasa Katta
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ...continue reading
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ...continue reading
Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.