When a user of SAP system finds a bug in the SAP product he reports the same to SAP support, SAP developers check the same and develop a correction for the same. This correction is sent to the customer in the form of a SAP NOTE.
SUPPORT PACKS If the same or similar bug is reported by multiple clients or end users, then SAP recognizes such...
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bugs, corrects them and collects all these corrections in one place and adds some enhancements to the earlier version of SAP and then calls this as a SUPPORT PACK. In simple words collection of SAP NOTES is a SUPPORT PACK.
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