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Problem displaying words and numbers in F4 search

We have got two backend R/3 systems (system1 and system2) connected to our SRM system.

R/3 back end details:- system1-SAP4.7(SAPKB62050)and the system2-SAP4.7(SAPKB62060)

The SRM system details are:
SRM 4.0
(Software component:SRM_SERVER,Relaese:500,Higheest Support pack:SAPKIBKS09) (software component:SAP_BASIS,Release:640,Highest support package:SAPKB64016)

We are facing a data issue where the words/numbers are not getting displayed properly when trying to do an F4 search for cost center and G/L account (Cost assignment tab of shopping cart) for system 1.

In system2, there are no issues. The GL codes and cost center's data are displayed properly, when we create a shopping cart for system2.

We are using integrated ITS. We have ALS, reviewed the SAP oss note: 698329

I don't see much difference between our two back end systems at the kernel level.

We republished the templates and no error was noticed. In fact, we could see the material grp, material etc... Only the accounting data (GL code & cost center) from the back end (System1) was not displayed. That too is only for the data from the backend of system1.

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Based on your described scenario and configuration, everything seems correct. I would suggest you checking the following:
-- Are the product categories the same in the two different SAP systems?
-- Please review the configuration for Source System against product categories in the following area (SRM 4.0 path)
SRM > SRM Server > Account Assignment > Define G/L Account for Product Category and Account Assignment Category.

This was first published in September 2007

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