Can you please explain the differences between CRM and the SAP Portal? When does CRM require the SAP Portal?

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A portal integrates and correlates all of the information and services related to particular tasks. Portal pages become a "one-stop shop" for information and functionality associated with particular task.

A portal provides organized, role-based access to structured and unstructured content:

  • Transactional systems and legacy databases
  • Data warehouse and decision support solutions
  • Internet and intranet sites
  • File servers and other repositories for content and documents

Provides access to diverse systems:
Application access and integration
Business intelligence services
Internet access to content and services
Knowledge Management services
Customer Relationship Management (SAP CRM and PCUI)

Generally, portals provide:
A single point of access via a Web browser
A personalized, role-based user interface
Simple maintenance based on an open and flexible system architecture
Secure access from anywhere

This was first published in November 2006

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