A user has entered a service entry sheet which has to be approved by their manager. However, the workflow couldn't find an agent to forward the request to because the manager position was not assigned to a user name. HR has rectified the problem and now I need to restart or rerun the "get next agent" task to pickup the manager and forward the request for his approval. I'm not sure how to restart a task (I only know how to restart the workflow after an error using SWPR transaction). What should I do?
Unfortunately, if the "get next agent" step has executed then it can not be re-executed (unless it is in a loop). As a workflow admin, why don't you just forward the work item manually to the correct person? They will then process the work item and the workflow will continue.
This Content Component encountered an error
Find out how to configure clients so that the same version of an SAP workflow item is used when the workflow is triggered in separate clients.continue reading
An SAP user has created a user decision step in an SAP workflow item and wants to know how an end user can send an attachment to other users.continue reading
A SearchSAP.com reader wants to know how to hide the forward button in an SAP Business Workplace toolbar.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.