Users are complaining that the SAP system shows a hour glass for a long time at the time of logon and they aren't able to log on to the system. How can I troubleshoot this problem?

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This is a symptom of busy dialog processes. Use one of these tools to find out the status of the work processes: dpmon.exe at the OS level (part of the R/3 kernel), MMC and SM50 (Work Process Overview).

Also, check the CPU and other system resources via ST06 and using Performance Monitor at the OS level.

This was first published in February 2005

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