Integrations between CRM and R/3

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Integrations between CRM and R/3

Integrations between CRM and R/3

Srinivasa Katta, President and CEO, iServiceGlobe, Inc.

Which integrations are available between service orders and installed base from CRM and maintenance order and equipments from R/3?

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R/3 Equipments are downloaded as individual objects under an installed base. SAP CRM creates a shell installbase for each of the equipment downloaded from R/3. But all the sub-equipments are assigned to the header equipment.
Service order stays in CRM and only the internal order is created in R/3 controlling with reference to the CRM service order.

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This was first published in February 2005

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