We want to implement marketing functionality using SAP CRM. We want to do campaign management, planning and controlling...
the campaign execution, and executing it from the interaction center. The question is: Do we need SEM-BPS for tracking the execution? If so, how is this integration done? If not, how can we track the execution?
Yes, you need to do this. You can Install SEM as an add-on to the BW server. A separate box for SEM not needed.
Dig Deeper on SAP CRM software
Related Q&A from Srinivasa Katta
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ...continue reading
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ...continue reading
Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.