- Our client wants the call center agents to be enabled with the information of customers (reports) from FI, CO, DMS, Project Systems, customer service and in-house legacy system.
- The CIC agents will not be creating any transactions pertaining to R/3 and agents should be able to see the reports or transactions of the customer in display mode (for service call center agents).
- Can I call particular transaction codes from R/3? (I know that I can call transactions viz., va01 from BOR). But I am unable to figure out how can I call a particular transaction code from another system like R/3.
- I have already configured the R/3 system to CIC through RFC.
SAP CRM comes with Business Partner Cockpit, which contains the BP Factsheet. The fact sheet comes with preconfigured...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
views that would display the business transactions created with reference to the customer etc. you could also create custom views to bring finance data (Accounts Receivables from the customer etc.), BW views to bring reporting data into the factsheet. The fact sheet presents all vital data regarding the customer in one capsule.
Related Q&A from Srinivasa Katta
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ...continue reading
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ...continue reading
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.