I need help regarding the IDoc (from the R/3 system) that the CRM system calls while creating an outbound delivery for a sales order created in CRM. I see the 'Transaction Type', 'Ext', 'Reference Cust.' and 'Delivery Control' fields in CRM. But I need these fields copied to R/3 in the tables LIKP and LIPS.

The process of creating the outbound delivery is automatic, meaning when a sales order is created and saved in CRM the delivery is created in R/3 (note: the order is not moved to R/3 and only 'Delivery' is created). I need the IDoc used by the CRM system to post the outbound delivery (also any BADIs) so that I can extend the IDoc segments and use the BADI to populate the data.

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I am not sure why the standard BDoc interface is not considered for the data transfer between the CRM and ERP systems. Since the business transaction in mySAP CRM covers the whole sales cycle and therefore is an substantial advancement compared to the R/3 sales order; the segments and the data fields used in the sales order IDocs within SAP CRM are different compared to the sales order IDocs in SAP R/3. Therefore, due to these advancements in business semantics in SAP CRM, semantic mappings are needed in order to connect SAP CRM to the R/3 ALE/EDI network.

This was first published in June 2007

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