Q

How can an assigned sales employee change the status of a lead in SAP CRM?

Learn how an assigned sales employee can change the status of a lead created in SAP CRM with this expert advice from CRM guru Srini Katta.

I have created a lead in CRM through "Lead Channel Manager" and assigned it to a sales employee (or Channel Partner). If the assigned sales employee wants to change the 'Quality Level' field from 'Cold' status to 'Warm' status, how can he change it -- through which transaction? If he changes the status, how can a lead manager view the history record of that particular lead?
The lead status can be changed by the assigned sales employee if the sales employee's security profile has the authorization to change the status. The lead manager can view the change log to get the history field status changes.
This was first published in January 2006

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