Our company would like to use SAP as close to 'vanilla' as possible -
but we understand some customization is clearly required.
Are there any published guidelines or methodologies on determining what acceptable customization/personalization a customer can make to SAP?
It is a good idea to have a policy statement that SAP will be used in it's 'vanilla' state. This will help to guide the implementation and reduce the requests for changes. As part of this document, include a process to follow should a need for customization occur. This will give a detailed record of the change that will be helpful in the future. My preference would be to avoid changing SAP code, but instead use the tools provided by SAP to tailor the system to your needs. You might want to check with your SAP rep to see if they have documented guidelines on this matter.
This was first published in July 2002