Q
Problem solve Get help with specific problems with your technologies, process and projects.

Evalutating CRM B2B functionality

Wondering how to evaluate products to find a basic, low-cost B2B sales-order processing and status-checking process? Krishna Kumar advises a reader who is in the decision-making process.

We currently run R/3 4.6C on Windows with SQL Server. We own the entire mySAP.com suite; however, we have never implemented any of the components outside of core. We want to implement a basic, low-cost B2B sales-order processing and status-checking process. Should we be concentrating our efforts on online store or the Internet Sales R/3 Edition? What are the basic differences in functionality?
Since you own the entire business suite license, my first instinct would be to ask you to jump into the CRM – online solution. This obviously gives you access to some various powerful, CRM B2B functionality such as product catalog management, partner management, marketing analytics, click-streaming (for profiling your shoppers buying patterns). But since simplicity is key, I would ask you to evaluate the R/3 edition as well.

Some key elements for evaluation of a B2B solution are:

Provided by R/3 Provided by CRM
Product Catalog Yes Yes
Punch out Yes – but customization needed Yes
Partner Management Not easily implemented Yes
Business intelligence on shopping Customization required Yes
Payment Gateway Yes Yes
Invoicing, workflow Customization needed Yes
Product Configuration No, but IPC can be connected with some effort Yes, using IPC
This was last published in November 2005

Dig Deeper on Evaluating ERP for small business and the midmarket

PRO+

Content

Find more PRO+ content and other member only offers, here.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

SearchManufacturingERP

SearchOracle

SearchDataManagement

SearchAWS

SearchBusinessAnalytics

SearchCRM

SearchContentManagement

SearchFinancialApplications

Close