I'm new in the CRM area in SAP. I have a few questions regarding version 3.1:

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Question 1: Does this version require the use of SAP Portal?

Question 2: If I'm going to implement CRM from scratch, which version should I use and why?
Question 1: SAP Enterprise portal is an optional component.

Question 2: SAP CRM 3.1 is recommended. SAP CRM 3.1 comes with People-centric CRM, which provides is an integration of Enterprise portals. CRM 3.1 provides groupware integration (Integration to MS Exchange, Lotus Domino etc). CRM 3.1 Middleware External Interface Adapter (XIF) provides Rosettanet interface for XML based integration between SAP and Non-SAP systems. SAP CRM 3.1 provides distributed order management. That means CRM 3.1 system can be connected to multiple backend systems.

This was first published in May 2003

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