I'm new in the CRM area in SAP. I have a few questions regarding version 3.1:

    Requires Free Membership to View


Question 1: Does this version require the use of SAP Portal?

Question 2: If I'm going to implement CRM from scratch, which version should I use and why?
Question 1: SAP Enterprise portal is an optional component.

Question 2: SAP CRM 3.1 is recommended. SAP CRM 3.1 comes with People-centric CRM, which provides is an integration of Enterprise portals. CRM 3.1 provides groupware integration (Integration to MS Exchange, Lotus Domino etc). CRM 3.1 Middleware External Interface Adapter (XIF) provides Rosettanet interface for XML based integration between SAP and Non-SAP systems. SAP CRM 3.1 provides distributed order management. That means CRM 3.1 system can be connected to multiple backend systems.

This was first published in May 2003

Join the conversationComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.