Do clients implement both IC Winclient and IC Webclient simultaneously?
I have a question regarding the interaction center component of SAP CRM. For the IC, do the clients implement both Winclient and Webclient or just one? Could you please explain with supporting reasons?
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It makes sense to implement IC Webclient or IC Winclient based on the business requirements. IC Webclient and IC Winclient are two different technologies of call center user interface.
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This was first published in July 2006