Is it possible to deliver workitems directly into a user's outlook inbox without the use of SAP MAPI? The issue of having two Inboxes is confusing to some of our users, plus we are experiencing issues with Windows 2000 (yes, we have applied the latest OSS (Microsoft) patch). I have asked this question at various conferences, and was told that the Exchange connector could not deliver workitems. It was also suggested that the use of program "RSWUWFML" could deliver notification messages directly to a user's inbox (with minor configuration.) What has your experience been and do you know of any new functionality forthcoming that would solve this issue?
My experience with SAP MAPI has not been positive. Users tend not to like it because of the synchronization process that occurs when the user closes down Outlook. Also, the version that I was using seemed a little unstable. SAP Exchange Connector was a much better way to go but it is true that it can not deliver Work Item attachments to the user Inbox.
A lot of my clients really wanted this functionality so I ended up building my own program which is essentially an alternative to SAP MAPI (minus the ugly bits). It installs on a User's Machine (like SAP MAPI). Once installed, it generates emails for each Work Item that arrives to the user's Inbox. The email has an attachment, which if clicked on, will take the user straight into the Work Item. If you would like more information please contact me at mailto:araskin@3I-consulting.com.
This was first published in September 2002