You probably need a combination of both! If my understanding of the problem is correct, then manually creating a sales order for a credit blocked customer is behaving differently from ones created through EDI. This may be a configuration issue, it may be a "feature" of standard SAP, or it may be that the custom condition has an error in it. The first step would be for a functional expert to check, then bring in an ABAPer if nothing is found.
It is entirely possible for a process in SAP to run differently according to whether it is done manually in foreground, or, for example through EDI subsystem, automatically in background.
Dig Deeper on SAP application integration
Related Q&A from Matthew Billingham
An SAP user is trying to run a report in an SAP ALV Grid online and wants to know how to get the data in the report to appear along with the header.continue reading
An SAP user needs information on how to change the password on several SAP user accounts from a central location.continue reading
An SAP user needs to transfer customer purchase order spreadsheet data to SAP VA01 to create a new sales order.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.