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Configuring visible components in IMG

In CIC navigation area, I want to search for leads and opportunities. I tried to configure in 'Visible components' in IMG, but could not succeed. Kindly advise me how go about it.

In CIC navigation area, I want to search for leads and opportunities. I tried to configure in 'Visible components' in IMG, but could not succeed. Kindly advise me how go about it.
Go to IMG Customer Relationship Management > Interaction Center Win Client > Visible components > Navigation Are > Define Search Profile > Select ONE_ORDER > Click on View for search applications within the locator > click on New Entries > Add CIC_LEAD_APPL and CIC_OPPORT_APPL as new locator application. Save. Rerun the CIC0 transaction you should see leads and opportunities in the dropdown list of find field.

Please follow the steps below to create CIC_LEAD_APPL as it is not available in the standard out of box.

-Create a collective search help with CIC_LEAD
-Start with transaction SE11
-Set flag on 'Search help'
-Input the search help CIC_OPPORT, and click button 'Copy...'(Ctrl-F5)
-Change the description to 'CIC locator search type for leads'
-Save it to package CRM_USERFACE and active it.
-Create a collective search help with CIC_LEAD_APPL
-Start with transaction SE11
-Set flag on 'Search help'
-Input the search help CIC_OPPORT_APPL, and click button 'Copy...' (Ctrl-F5)
-Change the description to 'CIC locator search application for leads'
-Go to tab 'included search helps' and replace search help CIC_OPPORT with CIC_LEAD
-Put the cursor on the search help CIC_LEAD and click on the button Param. assignment and input GUID to Reference parameter
-Save it to package CRM_USERFACE and active
-Set the relevant search parameters
-Start with transaction SE54
-Enter table/view CRMS_SRCHF_LOC and choose 'Test'. Then choose 'Maintain'.
Make the following new entries with indicators for 'Partner' and 'Period' selected:

Locator search type = CIC_LEAD
Locator search ID = ORDER_DESCRIPTION
Locator search type = CIC_LEAD
Locator search ID = ORDER_TIMEFRAME

-Combine search helps and search programs
-Start with transaction LOCA_CUST
-Insert the following entry for search application
Application = CIC_LEAD_APPL
Function module = CRM_LOCATOR_1O_OBJ_READ_UI
-Choose 'Search Categories' and insert the following entry
Search category = CIC_LEAD
Singular = Lead
Plural = Leads

This was last published in April 2004

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