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Cleaning up after a UAT

We are running CRM 4.0, Interaction Center, EIC scenario (only) for our HR Service Center. We have not gone live yet (pre-production) and the service center wants to do a User Acceptance Test on the production system. What is the best way to clean up/delete all the data (interaction records, cases, etc.) that will be created during the UAT period so we can start off clean when we go productive?

We are running CRM 4.0, Interaction Center, EIC scenario (only) for our HR Service Center. We have not gone live yet (pre-production) and the service center wants to do a User Acceptance Test on the production system. What is the best way to clean up/delete all the data (interaction records, cases, etc.) that will be created during the UAT period so we can start off clean when we go productive?
1) Make a copy of the test client system after all the customizing settings are transported into the QA system from Dev system. Use the new client as a golden client for production.

2) Take a backup of the test client system before creating data and restore the backup after completing the tests.
This was last published in November 2004

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