Q

Can ITS work with CRM?

My customer is currently using ITS to enable its customers to view billing and dispatch details and also to post enquiries and complaints. My customer is also evaluating SAP CRM. In such a scenario will he have to junk the ITS?

My customer is currently using ITS to enable its customers to view billing and dispatch details and also to post enquiries and complaints. My customer is also evaluating SAP CRM. In such a scenario will he have to junk the ITS?
ITS is required to access R/3 transactions up to WAS Release 6.40. ITS is part of the WAS 6.40.
This was first published in November 2004

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