Since I have been working on the technical side (non-SAP), would it be possible for me to break into a functional...
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SAP career, without crossing the technical SAP bridge (ABAP/Basis)? Also, my domain expertise is in customer support for Telecom Operations (Verizon/AT&T being the clients). Which module of SAP would be the best for me?
It's good to remember that usually you can only make one major shift per job change. Switching from technical non-SAP to technical SAP is one shift, and from technical SAP to functional SAP is another. I know it's hard to stick with something when you're ready to move on to a new skill set, but if you have trouble making two jumps in one job search you may have to take it one step at a time. But if you are patient and determined, you have a good chance of pulling it off. As for the second question, based on your customer support and call center background, I'd target SAP CRM as your entry point. Even landing a role on the technical side of an SAP CRM project would be a great first step for you. Good luck!
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