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An engineering graduate goes SAP CRM

I completed my IT engineering certification in 2006 and have been in teaching since then. I want to learn SAP CRM, and to be honest I have no idea how any organizations run CRM. What should I do?

I completed my IT engineering certification in 2006 and have been in teaching since then. I want to learn SAP CRM, and to be honest I have no idea how any organizations run CRM. What should I do?
CRM is a way of doing business supported by IT systems. I wouldn't recommend you to be a SAP CRM functional consultant. You could be a technical consultant by getting trained in SAP XI or SAP Business Server Pages (BSP) applications. This is the best course since you are an engineering graduate in IT.
This was last published in November 2007

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