I have a fact sheet in the Customer Interaction Center that displays sales orders. I have a requirement to put hyperlinks onto the fact sheet so that when selected this will take the user from the CRM system to the sales order document in the R/3 system.

I'd appreciate any sample code and any customization steps that might be required to do this. Our CRM version is 3.0 and the R/3 version is 4.6C.

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I am not sure if you can put hyperlinks using standard SAP CRM without portals. But you could certainly put hyperlinks in the fact sheet if an Enterprise portal is used. Please check the EP documentation for Business Package Key Account Management (KAM).

This was first published in July 2004

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