I have a fact sheet in the Customer Interaction Center that displays sales orders. I have a requirement to put...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
hyperlinks onto the fact sheet so that when selected this will take the user from the CRM system to the sales order document in the R/3 system.
I'd appreciate any sample code and any customization steps that might be required to do this. Our CRM version is 3.0 and the R/3 version is 4.6C.
I am not sure if you can put hyperlinks using standard SAP CRM without portals. But you could certainly put hyperlinks in the fact sheet if an Enterprise portal is used. Please check the EP documentation for Business Package Key Account Management (KAM).
Dig Deeper on SAP CRM software
Related Q&A from Srinivasa Katta
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ...continue reading
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ...continue reading
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.