In interaction center WinClient(CRM 4.0), I need to either add new fields to the existing BP search screen or replace the existing BP search screen with a custom. Please suggest the best approach.

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The user interface for BP search is based on HTML templates. SAP provides standard HTML templates. These templates are accessible in IMG for IC Win Client. Those are defined search profiles for search strategies and defined customer specific search profiles. Please check if any standard HTML templates meet your requirements. Otherwise the HTML templates could be customized using the SAP Web repository which is accessible via Transaction Code SMW0.

This was first published in April 2005

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